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FAQs

About us

Peregrine has been manufacturing knitwear and outerwear here in the UK since 1796. We are primarily a family brand, with Tom Glover as our current Managing Director – 8th generation of the Glover family to run the brand.

All of our items, except some of our Shirts are 100% made in England. We have our own factory based in Manchester, UK – only a matter of miles from where we source our British wool, with our other factories based around the UK. Check out our 'Explore' page for more info.

Delivery and returns

Once your order has shipped we will email you a conformation with tracking details. If you created an account at the time of purchase you can sign into your account and look under ‘My Orders’ where you will be able to view the status of your orders.

UK Royal Mail £3.99 2-4 working days.

UK Next Day (Order before 1pm Mon-Fri) DPD £7.99.

Orders over £125 qualify for free shipping.

For more information see our ‘Shipping & Returns' page.

Orders to the EU will take 3-11 working days for delivery.
Orders to the USA & Rest of World will take 3-17 working days for delivery.

Simple. Head to our Returns Portal.

We regret that we are currently unable to offer exchanges to customers outside the UK.

Unfortunately we do require proof of purchase for all returns even those gifted. We are an independent retail company both within the UK and internationally and we can only accept returns for goods bought directly from us. Any items bought via our stockists will need to be returned directly to them.

We do have access to all orders made on our online store, and even if you cannot provide us with the actual packing slip as proof of purchase, please quote the order number (found in your confirmation email) or provide us with the contact details of the purchaser and we will do our best to help.

All refunds are returned to the original payment method / card or can made into a credit note if the item was a gift.

We endeavour to process refunds as quickly as possible. If you are approved, then a full refund will be processed and the credit will automatically be applied to your credit card or original method of payment, within 14 days. During busier periods, this may take up to 21 days

You will be responsible for paying your own return shipping costs if you do not use our Returns portal. UK returns through our Returns Portal will automatically deduct £3.00 from your refund to cover this cost. International Returns will have £15 deducted from your refund amount to cover costs.

Unlike the large retail giants who can easily offer free returns, we are a small independent company. Unfortunately this means we cannot offer free returns labels at this time. We are looking into implementing this in the future in a sustainable way.

Occasionally during the manufacturing process, threads can become untied and buttons can pop out of place. If you receive a faulty item please let us know as soon as possible so we can look into replacing it. Contact us here.

Ordering

Throughout the autumn/winter season we tend to have restocks coming in from the factory at regular intervals. These are item specific however so we cannot guarantee the item you want will be restocked.

We are unable to refund the price difference on sale items, however, if you’re within the 28 day return policy you can always return and re-order.

We understand mistakes can happen so please check your confirmation email as soon as you have placed your order and let support@peregrineclothing.co.uk know any changes needed as soon as you can. Our packing team will be busy processing your order so it may not always be possible but we will try our best.

Privacy and security

We ask for these details so we could contact you in case there is a problem with your order. For example, we run out of stock, we are unable to take payment, or there is a delivery problem.

We do not make e-mail addresses or telephone numbers available to other companies.

Product care

Our woollen jumpers mean they must be hand washed using cool water. The ‘wool wash’ cycle on your washing machine is not safe to use as a hand wash replacement.

We also stock 'Shear Delight' a natural wool wash bar.


Our care guide can be found here.

Our wax jackets are made from waxed cotton. The dry wax jackets are different to the antique waxed jackets and require different care.

Our care guide can be found here.

Pilling is caused by rubbing during wear and, although it can occur in any parts of the jumper it is most common on the arms of the garment when they are constantly coming into contact with the body of the jumper.

Because pilling is so complex, nobody can guarantee that it won’t occur, but there are a number of ways to prevent pilling. We recommend using a small battery-operated pill and lint removal devices known as either “de-pillers” or “fabric shavers”, a de-polling comb or simply gently removing the pills with your hands.

We do not currently offer a repair/reproofing service in house. However please visit our Care and Repair section, for advice and a link to Mallin and Son who will be able to help with jacket repair needs.

The British wool jumpers tend to have a distinct smell, especially at the beginning of their life, this should fade after a couple of wears. This is because we use completely natural wool from the UK so there is less time for the smell to fade in the manufacturing process, you get your jumpers fresh! We use no chemicals and the fact that they are well packaged doesn’t help either, if you air yours for a few days the smell will fade fairly quickly. Another option is to hand wash your jumper in cold water with a natural detergent, follow the link here to our washing instructions.

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