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Orders, Delivery & Returns

Delivery by Region

Please note we do not dispatch orders over the weekend.

UK
UK orders are shipped with both Royal Mail, Relay & DHL, depending on the delivery service you pick.
• Standard UK shipping | Royal Mail Tracked 48 & Relay for London (specific postcodes only*) | 2-4 business days | £3.99 (Free on orders over £125)
• Next business day delivery | DHL | £7.99 (Orders must be placed before 1pm noon).

*Relay Delivery Postcodes

BR1 1-5,9, CR4 1-4, 9, CR7 6-9, E1 0-8 ,E10 5-9, E11 1-4,9, E12 5,6,9, E13 0,3,8,9, E14 0-9, E15 1-4, E16 1-4,9, E17 0,3-9, E18 1,2,9, E1W 1-3,9, E2 0,2,6-9, E20 1-3, E3 2-5,9, E5 0,5,8,9, E6 1-9, E7 0,7-9, E8 1-4,9, E9 5-9, E9 5-7,9, EN1 1-4,9, EN2 0,6-9, EN3 4-7, EN4 0,8,9, EN5 1-5,9, EN6 5, EN7 5, EN8 7-8, EN9 1, HA0 1-4,9, HA1 1-4,9, HA0,2,6-9, HA9 0,1,6-9, IG1 1-4,8-9, IG11 0,1,7-9, IG2 6,7, IG3 8,9, IG4 5, IG5 0, IG8 0,7-9, N1 0-9, N10 1-3,9, N11 1-3,9, N12 0,2,7-9, N13 4-6,9, N14 4-7,9, N15 3-6,9, N16 0,1,5-9, N17 0,1,6-9, N18 1-3,9, N19 3-5,9, N1C 4, N2 0,2,8,9, N21 1-3,9, N22 5-9, N3 1-3,9, N4 1-4,9, N5 1,2,9, N6 4-6,9, N7 0-1,6-9, N7 0,1,6-9, N8 0,1,7-9, N9 0,1,7-9, NW1 0-9, NW10 0-9, NW11 0,1,6-9, NW2 1-7,9, NW3 1-7,9, NW4 1-4,9, NW8 0,1,6-9, NW5 1-4,9, NW6 1-9, NW7 0,1-4, NW8 0,1,6-9, NW9 0,1,4-9, SE10 0,1,8,9, SE11 4-6,9, SE12 0,2,8,9, SE13 5,6,7,9, SE13 5-7,9, SE14 5,6,9, SE15 1-6,9, SE16 2-9, SE17 1-3,9, SE18 1-9, SE19 1-3,9, SE20 7-9, SE21 7-9, SE22 0,2,8,9, SE23 1-3,9, SE24 0,4,9, SE26 4-6,9, SE27 0,7,9, SE3 0,3,7-9, SE4 1,2,9, SE5 0,5,7-9, SE6 1-4,9, SE7 7-9, SE8 3-5,9, SW10 0,1,9, SW11 1-9, SW12 0,2,8,9, SW13 0,3,8,9, SW16 1-6,9, SW17 0,1,6-9, SW18 1-5,9, SW19 1-9, SW2 1-5,9, SW3 1-6,9, SW4 0,4,6-9, SW5 0,5,9, SW6 1-7,9, SW7 1-5,9, SW8 1-5,9, SW9 0,1,6-9, W10 4-6,9, W11 1-4,9, W12 0,2,6-9, W13 0,3,8,9, W14 0,4,8,9, W2 1-7, W3 0,3,6-9, W4 1-5,9, W5 1-5,9, W6 0,6-9, W8 4-7,9, W9 1-4


Europe
Orders for delivery to European addresses are shipped with UPS Standard.
• Shipping to Europe | 3-11 business days | €12.99 (Free on orders over €200)
Peregrine covers any duties or customs that may incur on your order.

USA and Canada
Orders for delivery to the United States of America and Canada are shipped with UPS.
• Shipping to USA & Canada | 3-11 business days | $15.00 (Free on orders over $250)
Peregrine covers any duties or customs that may incur on your order for the USA. Any duties or customs that may incur on orders to Canada are the responsibility of the customer.

Australia
Orders for delivery to Australia are shipped with Royal Mail International (< 2kg) or DHL (> 2kg).
• Shipping to Australia | 3-17 business days | £20.00 (Free on orders over $250 USD)
Any duties or customs that may incur on your order are the responsibility of the customer.

Asia
Asia orders are shipped with UPS.
• Shipping to Asia | 3-17 business days | £20.00 (Free on orders over $250)
Any duties or taxes that may incur on your order are the responsibility of the customer.


International
International orders are shipped with UPS.
• Shipping to rest of the world | 3-17 business days | £20.00 (Free on orders over $250)
Any duties or taxes that may incur on your order are the responsibility of the customer.

Once your order is shipped, you will receive an email with tracking information.


We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.


Import duties, custom fees and additional charges

Peregrine covers any duties or customs that may incur on your order for deliveries in the EU & USA only.

Local customs practices may require you to provide additional information to clear your order. These rules vary by country, so please contact your local customs office for more information.

Exchanges

We are happy to offer exchanges for a new colour or size from your original order. Simply go to our Returns Portal as normal and follow the steps to 'Change Colour' or 'Change Size'.

We do not deduct the £3 return fee if you choose to return your exchanged item.

Your exchange order does not reserve the requested replacement item from our stock. Therefore, your requested replacement item may become out of stock during the exchange period. In this circumstance, you will be refunded for your returned item.

Your exchange order will then be shipped out upon receipt of your original order. Please note this can take up to five working days.

We regret that we currently do not accept exchanges for customers outside the UK.

If you have any queries please don't hesitate to contact us at support@peregrineclothing.co.uk.

Returns

Returns are managed through our Returns Portal.

Our Returns Policy

To be eligible for a refund, your item must be returned within 21 days of your order date. It must be in its original packaging, have the swing tag and barcode attached and be in excellent condition. This means it must be in the same state we sent it to you in. It must not smell of perfume, pets or smoke, or have any marks from deodorant. 

In the unlikely event that the product is faulty or damaged, we will refund the return delivery charge. Unfortunately, if the product is simply unwanted, then we cannot cover the cost of return postage. £3 will be deducted from your refund for UK customers when the returns label is created. This is to cover the cost of your return shipping. You will be notified of this on our returns portal. 

For international customers, the deducted amount from the refund varies per region:

  • Europe - £15
  • United States, Canada, Mexico - £25
  • ROW - £35

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a full refund will be processed and the credit will automatically be applied to your credit card or original method of payment, within 14 days. During busier periods, this may take up to 21 days.

We are now offering store credit with a 10% bonus for customers who opt for a refund via a Gift Card, which can be used on our website to purchase a new item altogether. A digital Gift Card will be sent to you via email within 15 working days of receiving your return parcel. We are also wavering the return fee for opting for this option of payment refund.

Unfortunately, we do not currently offer returns for customers located in China & Taiwan.

We do not accept returns of Garment Care items.

To make a return, please follow the return instructions in our Returns Portal.

Issues with Product ordered from our Wholesale Partners

If you have purchased any Peregrine goods from any of our Wholesale partners globally and not through the Peregrine website and have any queries regarding the product, please get in touch with the company where you made the purchase. If required, they will get in touch with our wholesale team at Peregrine to resolve.

Orders & Payment

Placing an order

We accept the following payment methods: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Diners Club, Discover, Shop Pay, Union Pay, Bancontact, IDEAL, PayPal and Klarna (UK Billing addresses only).

We’ll take payment as soon as you place your order. If one or more of the products are out of stock, we’ll contact you within 48 working hours.

If you’re shopping outside of the UK and your local currency is not specified on our country selector, payment will be taken in USD. However, if you pay using PayPal you can pay by your local currency. 

You’ll receive an order confirmation shortly after payment is taken. This is to indicate that we have received your order - but does not indicate that a contract exists between us. We’ve included this term in case a mistake has been made with pricing, we have inadvertently under-priced goods, or we’re no longer able to supply a particular product. In the unlikely event of a price change, we will always contact you first to check you’re happy to proceed.

Credit card security

Your privacy is important to us. No credit or debit card details are stored by us when you shop through our site. All payments are securely processed by Shopify payments, PayPal or Klarna.

Our 21-day guarantee

We want you to have complete peace of mind when you shop with us. That’s why all our products come with a 21-day no-quibble guarantee. 

If you aren’t entirely happy - just let us know . We’d be happy to refund or replace your purchase.

Klarna

Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. In the last 18 years, technology has evolved, excited and transformed the world around us, yet Klarna’s mission remains as relevant as ever, to make paying as simple, safe and above all, smooth as possible.

Klarna offers direct payments, pay after delivery options and instalment plans in a one-click purchase experience that lets consumers pay when and how they prefer to. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.

Although Klarna is widely promoted, it is not always universally available and we can currently only offer it as a payment option to customers with a UK billing address on our website. Klarna is automatically generated by algorithms that are dependent upon a number of factors including order amount, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card or PayPal at the checkout.

As soon as we have processed your return, Klarna will cancel the statement or refund your payment.  If you have returned your order and have a payment due soon, you can log your return using the Klarna App, which will freeze your next payment. You are always able to monitor the status of your order in the Klarna app or in your Klarna account.

We are also able to offer exchanges on UK orders paid for by Klarna.

Klarna may run a soft credit search that does not affect credit scoring and is only visible to you and Klarna, but not visible to other lenders. Neither Klarna or Peregrine run credit searches against you that could impact your credit rating.

Visit Klarna’s ​Customer Service page​ for a full list of FAQs, live chat and telephone options.

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